PN: Sirjee, want to apply for a new connection.
Representative(R): Come after 3 P.M., it’s closed for lunch
PN: Sir, take it. I have got all the forms
R: Sorry bhai, its lunch time and no one is there, can’t you see
R: Do one thing, take my number and come after 7 P.M.I will do your work.
PN: I am coming after a drive of 20 minutes and again coming in evening would be tough leaving my work. Please take it, just a matter of 10 minutes.
R: Sirjee, we are humans and we also need food and some rest.
PN: Even I am coming here leaving my lunch.
Saying this I leave the place. Frustrated by the service and the heat I started my bike.
R: Oh bhai, where are you going come here. Give me your application
‘R’ took my application, gave me form and made me explain everything even though it was his lunch time. Maybe he won’t get any commission for this service but he just bought a loyal customer who will do his advertisement for free. Ready to serve shouldn’t be a motto but should also be implemented. It’s a simple thing that businesses try to overlook that you can’t buy consumers by big banner ads and promotion but by simple helping gestures.