1. Pretty good to hear that the owner responds positively to criticism and doesn’t belittle the customer. Unfortunately, I had other kind of experience at Flipkart and the CSR lead started blaming me for their mistake. So sad, that many brands, as they grow bigger, forget the essence of plain old customer service.

    • prasant

      as we grow we hire people and all of them are not founders 😉 but again businesses need to understand that customers are not mad. I had faced the same with Tikona, Tata and some more 🙂

  2. Usually I do not learn article on blogs, but I would like to say that this write-up very forced me to take a look at and do so! Your writing style has been surprised me. Thank you, quite nice post.

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